FAQs

No – our artists can create a portrait of any animal, whatever the size, species or breed. We’ve worked with horses, rabbits, hedgehogs, lizards, dragons and much more.

Yes! We have templates for 2 and 3 pets, or we can combine single costumes in one portrait. Please contact us for 4 or more pets in one portrait.

We definitely can and have done human portraits – see man, woman and couple portraits, plus options with owners and pets together.

• Take the photo in good light – outdoor daylight is best.
• Shoot at your pet’s eye level.
• The closer to the head the better, so we can see all your pet’s features. Make sure the ears are in the picture.
• A blurry photo results in a blurry portrait.
• Make sure the fur colour in the photo matches real life.

We check every photo and will contact you if we need a new one. If we don’t receive a better photo after asking, the portrait quality may suffer and we can’t offer a refund in that case. (All examples on our website were made from good, high-quality photos.)

We don’t paint from scratch. We’re a digital design studio: we use proprietary photo-editing techniques, professional retouching and complex brush strokes and blending to turn your original photo into a portrait.

No. Every portrait is made by our designers, one at a time, by hand: they compose your pet into the costume and retouch the fur, eyes and light until it looks like your pet. We don’t use AI image generators – that’s also why you get a proof and unlimited revisions.

Yes. Tick “No photo yet” on the product page and we’ll email you a link to upload it. We start your portrait as soon as the photo arrives.

Yes – gift cards from $25, emailed to the recipient straight away or on the date you choose. They never expire and can be used over several orders.

You can replace your photo yourself with the link in your order email until your proof is ready. To change the costume, contact us within 24 hours of ordering – after that we can’t guarantee changes.

Yes. We email you a proof, and only send the portrait to print once you’re happy with it and approve it.

We can sometimes edit out tear stains, crumbs or other small particles, but can’t guarantee it. We can’t make major edits such as opening a closed mouth or adding a smile. We do remove collars; for templates that show the chest, please send a photo that includes the chest.

Usually within a couple of hours during working hours.

Shipping is free. Please allow 2–3 business days for your artwork to be ready for preview; printing and shipping take another 2–5 business days for US orders. Every order gets a tracking number when it ships.

Yes, we ship internationally.

Yes – every print gets a tracking number on the day it ships.

We’re 100% dedicated to making sure you love it. When your portrait is ready we email you a preview; you then have 3 days to send edit requests or approve it for printing. If we don’t hear from you within 3 days we consider it approved and proceed with printing. Revisions are unlimited and free.

Because every order is unique and custom-made for you and your pet, we don’t accept returns or refunds. If there’s a problem with your order, let us know and we’ll fix it. Remember: you see a preview and get unlimited revisions before anything is printed. See our return policy.